🐕 Free Express Worldwide Delivery | Tried & Trusted By Hundreds of Dog Lovers! 🐕

Frequently Asked Questions

Shipping & Delivery

How much is shipping?

Shipping is FREE and tracked to the USA, United Kingdom, mainland Europe, Canada, Australia and New Zealand.

Rest of the world is a flat fee of £0.50

How long does shipping take?

We aim to dispatch all orders within 1-2 working days and you should receive your item within 3-10 working days.

PLEASE NOTE: Due to Coronavirus delivery times may be extended up to 15 days. We hope you understand and can continue to support us during these hard times.

 Unfortunately, this may sometimes be longer due to reasons out of our control. If you haven't received your order within 30 days please contact us (team@pawandsplash.com)

I haven't received my order - what should I do?

Although this is an extremely rare occurrence - packages do sometimes go missing once shipped. Please get in touch with us and we will investigate and resend your order again. 

Water Bottle Questions

Is this travel water bottle BPA free?

We are proud to say that our bottle is made of high quality food grade material, BPA, lead free and fully FDA approved!

Can you choose which colour of bottle?

Yes, on the product page you will be able to choose which colour you'd like to recieve!

Does the water bottle require batteries?

No money needing wasted on batteries! Completely free running.

Can I put unused water back in the bottle easily?

Easily! Press the button whilst holding bottle upwards, so unused water goes back down in the holder.

Does the bottle keep the water cool?

Paw & Splash water bottle has one of the best seals and cold insulators which behaves better than most plastic or glass containers.

Can the water bottle be cleaned in a dishwasher?

Most choose to wash by hand, but it is fully dishwasher compatible. However, after numerous washes we cannot guarantee if colours fade.

What is the function of the small round button next to the oval button that releases the water, it doesn’t work, what is this for?

This is our lock button on the water bottle to enable no leaks of water when you have it in your bag or carrying it to counter any leaks of water.

Payments & Security

Are payments safe and secure through Paw & Splash?

Yes. We use Stripe or PayPal, the leading international payment providers, to process all payments made on our website. At no point does Paw & Splash have access to your personal data.

Can I get a refund?

Of course you can. We aim to work with each customer depending on the problem and reason behind wanting a refund. Get in touch with us on team@pawandsplash.com to speak to one of our sales team.

Still got a question? Don't hesitate to contact us!

Contact Us

Worldwide Shipping | Free delivery, returns & exchanges.

Money-Back & Warranty | Shop with ease with 30 day money-back & warranty.

Fast Processing Times | We aim to package & dispatch orders ASAP.

24/7 Customer Service | Our team will happily help any of your enquiries.